Ithmaar Bank is committed to providing you the highest possible standards of services and ensuring your complete satisfaction at all times. It is a commitment we take very seriously. If you ever feel dissatisfied or require any support, please immediately notify the Customer Service employees in our branch or their direct supervisor, your account officer/Relationship Manager or our call center on Tel +973 13303030 – and they will do everything they can to address any issue within a reasonable timeframe.

If you are not completely satisfied with their responses, please escalate the matter by notifying the Bank’s Complaint Management Unit, a dedicated department that is entirely independent of the business units. Ithmaar acknowledges plural of all complaints within five working days, and is obliged to respond to your complaint along with any redresses within four weeks, you may contact the Complaints Management Unit by filing the Complaints Form.

You reserve the rights to take the matter up with the Consumer Protection Unit at the Central Bank of Bahrain if you are unsatisfied with the Bank’s response or its solution.

Ithmaar follows a strict non-discrimination policy, and customers will not receive less favorable treatment or be discriminated against by the Bank at any time as a result of making a complaint.